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How to stop premium text

Jessie17
Level 1: Joiner
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How do I stop premium text message coming through to my phone and getting charge for them?

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Cleoriff
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Cleoriff
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Payforit_Sucks
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@Jessie17 wrote:

How do I stop premium text message coming through to my phone and getting charge for them?


Take a look at this faq which explains how to stop these charges and to go about getting a refund.

 

To prevent being caught out again by scam 3rd party charges you need to ask for a "charge to mobile" bar (not a premium rate bar - this doesn't prevent these charges, but is useful and will protect you from accidentally sending premium rate texts).

 

All consumers should ask for a "charge to mobile" bar. O2 are not an FCA regulated payment processor and aren't required to help when you have a problem. Always use credit/debit card, Paypal or any other regulated payment method to pay for services. That way you can get help when you receive unexpected charges.

Phone payment scam? Need independent advice? Payforit Faq for O2 Customers
 
Help put a stop to these scams. Join our Facebook Group
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Kc21
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I have noticed  on my bill charges for receving sms text messages on my daughters phone.  How do I stop these? 

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pgn
Level 64: Magistrate
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If you read up this thread a short way, you will find @Cleoriff's post which contains best advice for this situation:

Have a look at this guide

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

https://www.o2.co.uk/help/account-and-billing/premium-service-checker 

Call customer services and ask them to place a Premium bar on your account.

Guide: Coronavirus Community Help and Support 

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