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How to claim the extra A3100 traid in

Carolb1
Level 1: Joiner
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Hi I upgraded early from the s9to s20+ paying my handset off at £180. With my upgrade I received a voucher to recycle my s9 and recieve an extra £100. O2 now have my phone which I got £136 to be paid into my bank within 28days but how do you redeem this extra £100. I assumed it was a coupon they processed at the till but they are saying I need to get it from samsung. thanks

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MI5
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@Carolb1 

It should be added automatically to the payout you get from O2.

Chase it up with customer service Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Martin-O2
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Please let us know if you have any issues with this one @Carolb1!

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