How to cancel

[Mobily]

Can someone point me in the direction of what process to follow to move number to other provider and cancel been a customer a number of years. Have found a good deal so looking at moving

[Cleoriff · Accepted solution]

Hi @Mobily 

How to cancel here https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

You will also need a PAC code

https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

[Bambino]

@Mobily  As well as following the guides provided by @Cleoriff , you should also check how good your coverage is with the network you're planning to go to. A better deal isn't worth much if you don't get a good signal in the places you frequent most. Make sure your phone is unlocked and get a Pay & Go sim from the new network first before you make a commitment.

[jonsie]

Unlocking your phone will increase the value.

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...