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How to bring over number to o2 from a different network with the puk code?

SugarNuttyK
Level 1: Joiner
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Hi when I signed up to o2 pay monthly sim it asked if I would like to bring over my existing number which I do so I got the puk code from my old provider and gave it to o2 then I got an email telling me it had failed as the number I have just got from o2 isn't active yet (have just got the sim today) and now I can't find anywhere I can re do it now I have activated this sim
Can anyone help me please?
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MI5
Level 94: Supreme
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@SugarNuttyK 

Here https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@SugarNuttyK 

Here https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 4
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SugarNuttyK
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Thank you very much for your help 😊👍
Message 3 of 4
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MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
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