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How long do you have to have lived in the UK?

McZ
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Trying to use the "upgrade" offer but I'm stuck at "how long have you lived here".

It's only accepting UK addresses and I've moved only 4 month ago. 

Is there a "time limit" for this?

TY

 

 

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Cleoriff
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@McZ 

Did you have a contract with O2 before? If so it shouldn't be a problem as people move house all the time. You probably would be better going instore with proof of ID and address.

You also may have to undergo a credit check.

You could also give customer services a call Guide: How to find help & contact O2 

Hope that helps and welcome to the forum Welcome

*The Game Is On*

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MI5
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@McZ 

For new contracts it is generally a minimum of 3 years in the UK. Just give previous address also if you have recently moved.

If you are upgrading, there's no reason to give those details as O2 already have them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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McZ
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3 Years huh? That'll explain that but (imho) not feasible to have a pay phone for 3 years. 

I have lived in Austria, Germany and the US. Never heard of a credit check requirement for a 20 bucks  cellphone plan (especially not for "fraud and money laundering protection" lol).

I'll stop by at a store, thanks! 

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McZ
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Thank you!
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djbsuffolk
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Money laundering legislation is quite tough in the UK - it's just a standard part of getting credit I am afraid - it's more an identity check than they suspect you of money laundering!! 

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