How do I cancel within 14 days of signing up!

[hdbX]

Signed up for O2 (big mistake) and just looking to cancel this and stop wasting my time on this but no easy way to cancel. 

I have just signed up and wasted a couple of hours already on a ****** IT system and can't bear such poor customer service. I am still within 14 days of my cancellation rights but can't get through to anyone in customer service and find no other way to cancel online. 

Anyone has any ideas?

[MI5 · Accepted solution]

@hdbX 

Returning your device | Help & Support | O2

Guide: Cancelling Your Contract 

Guide: How to find help & contact O2 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

[hdbX]

Thank you so much, this was a quick way to speak to someone but the advisor can't cancel the order because the order is apparently still processing and has to be processed before she can cancel it. She has promised that she will cancel and send a confirmation email tomorrow. 

[MI5]

Good luck @hdbX 

[Bambino]

@hdbX If you do not receive a confirmation email, make sure you follow it up. From many recent posts on this forum about O2's advisors, it's not wise to blindly rely on what you've been told.