How can I be charged for mobile data.....

[Anonymous]

...if I've turned off data roaming and mobile data in settings why am I still getting charged £1 whenever I leave my home?

My mobile is a Samsung J3 and it is 4G connectivity. I'm on PAYG.

Since typing this I have created a new fake access point name to prevent connection and dropped the 4G down to 3G because I'm running out of cash and patience!

Surely I shouldn't have to resort to delving in deeper to solve the problem (if indeed it will work).

Again, if I turn off the settings to allow my phone to connect to a network for internet access when I do not want it to charge me then surely it shouldn't charge me?!

Yet it is. :confused

[MI5]

Well it certainly shouldn't if data really is turned off.
When you go out of wifi range do you see 3g, H or 4g at the top of your screen?

[adamtemp64]

Is this a mms data hole type issue we used to see ?

[MI5]

Not on android. MMS will fail unless data is on now.

[adamtemp64]

@MI5 that is good to know 

[MI5]

Not sure if it's the same for iPhones though, but as this customer has a Samsung it shouldn't be the issue here.

[jezza1234]

It may be worth checking your home router to ensure your phone is maintaining a constant connection. My router at home occasionally drops the wireless connection to my phone and once that happens my phone then connects to 4/3G. If this is happening to you that may explain it. Although if you have turned off your data 3/4G connectivity it shouldn't.

[MI5]

Yes, as already said, IF data is turned off but I suspect it isn't fully disabled.

[evantkh]

Some phones do generate a little data traffic even if data roaming is off so certain ISP in Hong Kong does recommend switching data roaming off on ISP side.

[MI5]

We're not talking about data roaming here though - just home network data use.