Hotspot not working since switching phone

[Parypox]

Since switching from a Samsung Galaxy Note 10+ to an iPhone 11, my hotspot hasn’t been working. This hasn’t really bothered me that much but I’ve just moved to a new flat and the WiFi isn’t set up, so I need the hotspot to work.

[O2Stacey]

Hi @Parypox 

It could be that you are still on an standard data tariff not a specific iPhone data package. This can sometimes happen. You would need to contact Customer services to do this. You may find it difficult to do so at the moment as they're prioritising emergencey calls. 

Hope this helps 

Stacey  

[jonsie]

Ask them for the idata bolt on

Guide: Coronavirus Community Help and Support 

or try these 0800 977 7337 and 0800 587 4005 and 0800 0901808

You could try Skype 0800 032 1402

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/td-p/1305104