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Higher Device Bill

Liam2805
Level 1: Joiner
  • 3 Posts
  • 2 Topics
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Registered:

I've had my latest bill today. Due to some overpayment/some sort of issue with switch up my airtime plan was in credit, so I only have my devices to pay this month,but something doesn't add up. My fold5 is £48.59, and then I have 2 watches, £11 & £5, totalling £64.59, but somehow O2 have come to the total of £87.04.

Screenshot_20231014_103801_Gmail.jpg

 

Screenshot_20231014_103626_Calculator.jpg

Am I missing something?

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

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MI5
Level 94: Supreme
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Registered:

@Liam2805 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Oxonian
Level 28: Ingenious
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Registered:

@Liam2805 

You have posted your mobiles numbers on those images. 

If you have cause to post again, I suggest that you redact them, otherwise they can fall into the hands of scammers and time-wasters. 

Good luck with sorting out your bill. 

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