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Hi how do I order a new SIM with same number?

Nat1
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How do I order a new simcard with my same number on it 

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MI5
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Hi @Nat1
The easiest way is to pop into your local store but you can also call or use live chat.
http://www.o2.co.uk/contactus
In store will provide you a new sim, swap your number and credit if PAYG all in a few minutes.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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Hi @Nat1
The easiest way is to pop into your local store but you can also call or use live chat.
http://www.o2.co.uk/contactus
In store will provide you a new sim, swap your number and credit if PAYG all in a few minutes.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Cleoriff
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If you do get a sim sent to you... then do a sim swap via this route http://swapmysim.o2.co.uk/

 

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MI5
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If requested via customer services on the phone it will already have your account details on it and will just need a call to activate it.
A sim swap will only be required if you have obtained a blank sim card such as those sent out with all new phones etc.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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I rarely challenge you on technical stuff @MI5 Smiley Very Happy...but when my husband moved from PAYG to Contract using the same phone, the sim he was sent wasn't blank and he had to do a sim swap? Was this due to the fact that contract sims are different to payg? #just asking...

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MI5
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Yes, that's due to a change of billing platform being required.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Marjo
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Hello @Nat1! How are you doing? smiling Please check the advice above and let us know how you're getting on with the SIM. Any additional questions, please let us know! 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? slight_smile
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MercedesS
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Hello @Nat1

If you're new to O2 or changing your O2 contract, it's easy to keep your mobile number. Take a look here How to keep your mobile number to find out what you need to do. Wave

 

Thanks so much @MI5 and @Cleoriff for the help heart

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