Help

[Jonny2]

I applied for a contract on 28th paid 30 upfront phone never arrived no emails to say anything how do I get my 30 back 

[madasaf1sh]

@Jonny2 

It should drop back into your bank account upto 14 days depending on your bank, as o2 dont have the money, your bank has ring fenced the funds. 

You can try your bank and see if they will release it early to you.

[Jonny2]

All I had was a contract via email and nothing since 

[MI5]

@Jonny2 

Check if it's a pending transaction with your bank. If so, it will be returned to your account in a few days time.

If not, Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

[Jonny2]

This is not resolved 

[jonsie]

Have you had a despatch email from O2

It's possible the phone is out of stock

Also possibly a credit check being done

Only the sales team can help

We on the community can't resolve this