Help

Jonny2 · ‎02-12-2022

I applied for a contract on 28th paid 30 upfront phone never arrived no emails to say anything how do I get my 30 back

madasaf1sh · ‎02-12-2022

It should drop back into your bank account upto 14 days depending on your bank, as o2 dont have the money, your bank has ring fenced the funds.

You can try your bank and see if they will release it early to you.

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Jonny2 · ‎02-12-2022

All I had was a contract via email and nothing since

MI5 · ‎02-12-2022

@Jonny2

Check if it's a pending transaction with your bank. If so, it will be returned to your account in a few days time.

If not, Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Jonny2 · ‎02-12-2022

This is not resolved

jonsie · ‎02-12-2022

Have you had a despatch email from O2

It's possible the phone is out of stock

Also possibly a credit check being done

Only the sales team can help

We on the community can't resolve this

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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