24-06-2020 18:12 - edited 24-06-2020 18:35
24-06-2020 18:12 - edited 24-06-2020 18:35
I recently bought a Samsung Galaxy A70. Despite remaining on 02, I can no longer send MMS, cannot receive pictures on text without logging in (very time consuming), cannot access the 02 app (no longer recognises me) and can't use my banking app anymore. Help!!
Solved! Go to Solution.
on 24-06-2020 18:50
on 24-06-2020 18:50
I would go instore as the shops are open now. They will be able to identify the issue and correct them.
Failing that, give O2 a call. All numbers in this guide Guide: Coronavirus Community Help and Support
Currently 0800 587 4005 is the best number to call.
Veritas Numquam Perit
on 24-06-2020 18:22
on 24-06-2020 18:22
24-06-2020 18:28 - edited 24-06-2020 18:28
24-06-2020 18:28 - edited 24-06-2020 18:28
Hi @madasaf1sh
i bought it online via a site called laptops direct.
Yes I can access internet using mobile data.
I have tried repeatedly to set up MMS access via the device, following instructions on 02 website, and from Samsung help. I still get the message saying that my network does not support MMS. Which it did before!
When I try to log in to 02, it won't recognise my details. It then sends a code to my phone, which it then does not recognise. With the banking app, similar stuff.
on 24-06-2020 18:50
on 24-06-2020 18:50
I would go instore as the shops are open now. They will be able to identify the issue and correct them.
Failing that, give O2 a call. All numbers in this guide Guide: Coronavirus Community Help and Support
Currently 0800 587 4005 is the best number to call.
Veritas Numquam Perit
on 24-06-2020 18:55
on 24-06-2020 18:55
on 25-06-2020 00:04
on 25-06-2020 12:37
on 25-06-2020 12:37
Thank you @bigdavie88 but have already tried this to no avail. Appreciate help though
on 25-06-2020 12:38
on 25-06-2020 12:38
Hi @madasaf1sh
Many thanks, will do
on 25-06-2020 12:39
on 25-06-2020 12:39