Solved: Help with my bill! this month our bill has gone u...

Anonymous · ‎19-07-2017

We use our phones very rarely and this month our bill has gone up from £19 to £29. We have hardly used our quotas and it would make sense to convert to pay and go. Please advise how we go about doing that. Thank you

MI5 · ‎19-07-2017

@Anonymous wrote:
We use our phones very rarely and this month our bill has gone up from £19 to £29. We have hardly used our quotas and it would make sense to convert to pay and go. Please advise how we go about doing that. Thank you

Just simply call customer services on 202 and ask them to switch you to PAYG.

As long as you are out of contract there will be no charge and O2 will send you a new sim with your current number on it, so no need to change phone number either.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎19-07-2017

@Anonymous wrote:
We use our phones very rarely and this month our bill has gone up from £19 to £29. We have hardly used our quotas and it would make sense to convert to pay and go. Please advise how we go about doing that. Thank you

Just simply call customer services on 202 and ask them to switch you to PAYG.

As long as you are out of contract there will be no charge and O2 will send you a new sim with your current number on it, so no need to change phone number either.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎19-07-2017

Did you receive my query?

MI5 · ‎19-07-2017

This is not live chat @Anonymous
Yes, we have seen your post and responded above.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Help with my bill! this month our bill has gone up

Travel bolt on

using phone abroad

My contract ***********

Phone use abroad

Pay may existing bills