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Havnt recieved esim pack

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Yzfr90
Level 1: Joiner
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on ‎31-03-2023 18:32

on ‎31-03-2023 18:32

I have upgraded and opted for esim, i have recieved my new device but havnt recieved anything regarding the esim setup can you help?

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MI5
Level 94: Supreme
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‎31-03-2023 18:41 - edited ‎31-03-2023 18:41

‎31-03-2023 18:41 - edited ‎31-03-2023 18:41

@Yzfr90 

Call into an O2 store, if you have one nearby, and they will supply you with a new sim and activate it for you. Be sure to bring identification with you.
Alternatively, speak to customer service. Use Skype if you have no other phone to use: Guide: A Guide to Skype 
Call 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144409 Posts
  • 634 Topics
  • 27678 Solutions
Registered:

‎31-03-2023 18:41 - edited ‎31-03-2023 18:41

‎31-03-2023 18:41 - edited ‎31-03-2023 18:41

@Yzfr90 

Call into an O2 store, if you have one nearby, and they will supply you with a new sim and activate it for you. Be sure to bring identification with you.
Alternatively, speak to customer service. Use Skype if you have no other phone to use: Guide: A Guide to Skype 
Call 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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