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Have been trying for 12 days to swap SIM - no luck

Semyosha
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Hi
Moved to O2 from Vodafone with 4 numbers, 3 moved without a problem - the fourth trying to swap numbers for 12 days. Twelve!!Have had 3 requests, talked to whoever is talking to us on the chat. They swear and promise every time and every time - nothing. Nothing is happening.
I don’t know what to do.
Is there an email address I can send a complaint to? My PAC will expire in two weeks time!
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MI5
Level 94: Supreme
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@Semyosha 

I'll ask @O2Lisa to fix this for you in the morning.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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@Semyosha 

I'll ask @O2Lisa to fix this for you in the morning.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Semyosha
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Thanks!
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MI5
Level 94: Supreme
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Welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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O2Lisa
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Thanks for the tag @MI5 smiling

So sorry about this @Semyosha, I'll message you privately and get everything sorted for you

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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