Google play declining payment via o2

Richierich2020 · ‎26-08-2020

Have a £200 spend cap and registered sim with google so I can make purchases but keeps declining my purchase attempts saying I'm out of funds yet I've spent 0 on anything currently. What's going on???????

Liamm96 · ‎26-08-2020

I've paid my bill of £24.56 and says service will be back on in 10 mins that was a 2.34am, checked my o2 and it's says I haven't paid it but I have a text with a refrence number saying I have, plus my internet banking says I have as well.

MI5 · ‎26-08-2020

@Liamm96 @Richierich2020

Call customer service to check your accounts Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Marjo · ‎28-08-2020

Hi @Richierich2020 , @Liamm96 please do let us know how you're getting on and if you need any further advice.

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