Google Play added charge

[BexV]

I have had an additional £39.99 charge added to my bill for Google Play. However, I haven't purchased anything from Google Play. Tried calling 02 but getting cut off everytime with no help available. Anyone know what this is?

[MI5]

@BexV 

Google would be best placed to tell you want the charge was for as O2 only bill an amount that is processed by Google.

In app purchases, X Box etc are all possibles.....

[O2Karl]

Hi @BexV 

Sorry you are having difficultys getting through to us. Have you tried going on to Play Store and checking your most recent charges? We cannot access individual accounts within the community. Webchat on the O2 website should be able to help you, but ringing 202 is the best port of contact.

[BexV]

Thank you, I will continue to investigate.

[BexV]

Thank you. I called 202 and kept getting cut off as services are limited. No option to wait just "Goodbye". I will follow your advice, much appreciated