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Google Apps not running

Anonymous
Not applicable
Hi
I have a Nokia 5220 ExpressMusic phone, I can browse the internet, I can backup my contacts using BlueBook so it appears data is working OK
However, when I downloaded Google Mail and Google Maps apps from the google website, they start but never finish loading, they keep asking for a data connection then fail saying they need a data connection to run
I am on PayAsYouGo if that makes any difference
Thanks for any advise
Graham
Message 1 of 14
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Anonymous
Not applicable
In settings you need to tell the phone which configuration to use to allow java apps to connect to the internet. (settings>configuration>Activate Default In all Apps)
Message 2 of 14
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Anonymous
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Thanks for the reply, unfortunately that made no difference 😞
Message 3 of 14
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Anonymous
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What does the next line say? The one that says "Preferred Access pt."
Message 4 of 14
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Anonymous
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Access Points is set to "O2 Mobile Web"
Message 5 of 14
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Anonymous
Not applicable
That's your problem. O2 Mobile Web is the pay monthly settings. Make sure the first option on that page says O2 Pay & Go. Then click on the "Preferred Access pt." and from the list select "O2 Active Pay & Go" (it may have a slightly different name like O2 Prepay GPRS or similar). Then click Activate Default in All apps.
Message 6 of 14
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Anonymous
Not applicable
Thanks for all your help on this, really appreciate it

The list for Access Points shows:
O2 Mobile Web
O2 GPRS
O2 WAP GPRS Streaming

I tried each of these in turn and none of them work 😞
There is no mention of Pay & Go at all, is there somewhere I can get those settings downloaded?

Cheers
Graham
Message 7 of 14
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adamtemp64
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you need to go here from the o2 home page if my link fails Home> Help> Pay & Go help> Phone help box for settings or try this link
http://tinyurl.com/ykbnjzm
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 8 of 14
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Anonymous
Not applicable
Hi Adam
That gives me the basic settings (which I already had) but doesn't change the Access Points list
Cheers
Message 9 of 14
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adamtemp64
Level 66: Unequalled
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  • 1316 Solutions
Registered:
I would ring customer srvices and get them to send the correct settings for payg
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 10 of 14
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