Friends & Family Discount

[Griff_L]

My wife and I each have Pay Mothly accounts with O2 which we have held for years, and which to simplify billing and payment I have registered both under my account.

My son works for O2 so we are entitled to the Friends & Family discount, which until earlier this year we were receiving, but I noticed this month that the discount was not being given on one of the accounts.

I queried this with someone at the call centre and he told me that if I care to have the numbers under one "umbrella" account then i can only have the discount applied to one of the numbers. 

Is this correct?

[MI5 · Accepted solution]

@Griff_L 

All covered here Guide: O2 Open & Friends and Family discounts - How to sign up 

[Griff_L]

Many thanks MI5.

It is the second of the discount schemes to which I was referring, and the description given in the article in the link you provided, is exactly as I understood it.

It had been working in the way described for a few years, but two months back O2 stopped applying the discount to my account.

I have tried to discuss this with a couple of agents at the call centre but unfortunately neither understood or were particularly helpful.

I will contact again and hope to get through to someone who has a better understanding of the system or request speaking to a manager.

[Oxonian]

@Griff_L 

If you do not get anywhere with Customer Service - the "call centre" - you can message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are quite efficient, but you might need to remind them once or twice - expect a material reply within 72 hours.  

A complete schedule of how to contact O2 is in :-

Guide: How to find help & contact O2 

[Griff_L]

I am pleased to say that with some assistance from this community's Admin I have now had this issue resolved with my discount being reinstated. 😊