This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Free Disney Channel

Jeanne44
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎02-02-2021 20:31

on ‎02-02-2021 20:31

I activated my free Disney +, and when I registered in the Disney app it’s taken the monthly subscription. Any ideas what has gone wrong. Thanks
Message 1 of 6
638 Views
0 Kudos
5 REPLIES 5

MI5
Level 94: Supreme
  • 144410 Posts
  • 634 Topics
  • 27678 Solutions
Registered:

‎02-02-2021 20:35 - edited ‎02-02-2021 20:35

‎02-02-2021 20:35 - edited ‎02-02-2021 20:35

@Jeanne44 

You need to follow the link fiven by O2 to register on the Disney website.

Guide: Adding and removing O2 Extras  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 6
636 Views
0 Kudos

Jeanne44
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎02-02-2021 20:42

on ‎02-02-2021 20:42

Hi thank you I did follow the link in O2 and when it took me to the Disney app it would only let me join if I subscribed. When I go on my extra now it says my code has been used
Message 3 of 6
629 Views
0 Kudos

MI5
Level 94: Supreme
In response to Jeanne44
  • 144410 Posts
  • 634 Topics
  • 27678 Solutions
Registered:

on ‎02-02-2021 20:44

on ‎02-02-2021 20:44

@Jeanne44 

Try it on mobile data with your wifi turned off so it can validate on your sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 6
624 Views

Kingy1
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

on ‎02-02-2021 20:46

on ‎02-02-2021 20:46

This still hasn't been resolved... I would like to terminate my contract with you now. I will pay my final bill then leave.
Message 5 of 6
620 Views
0 Kudos

MI5
Level 94: Supreme
In response to Kingy1
  • 144410 Posts
  • 634 Topics
  • 27678 Solutions
Registered:

on ‎02-02-2021 21:03

on ‎02-02-2021 21:03

@Kingy1 

How to cancel here Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 6
608 Views
0 Kudos
Top Kudoed Authors
View All
Top