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Fraudulent Prepay activity

Anonymous
Not applicable
Iam an O2 monthly customer and have just discovered that i have "robbed" of funds to pay O2 Prepay Slough from my bank account. What i need to know is what is O2 doing to protect its customers in cases such as this and why wasn't O2 checking customers details securely? :robotmad:
I wondered if anyone else has suffered anything like this and what(if any) the reply from O2 was?
I have had to contact my bank to cancel my cards to prevent any further funds being "stolen" in this way?
Message 1 of 37
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36 REPLIES 36

Anonymous
Not applicable
thank you for your comments Sheepdog, I will certainly do some investigations of my own. O2 have responded back and will investigate and liaisle with my bank so i will certaintly be checking up with them. slight_smile
Message 2 of 37
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Anonymous
Not applicable
WHY WHY WHY?? did O2 not ask for security details from customers who pay for Prepay top up?? Reason i ask is that iam the unfortunate customer who had their Debit card details copied by Scum that used it to buy £30 worth of credit from O2. I have had to cancel my bank cards and get the Banks Fraud Dept to investigate Un authorised payments that O2 allowed to go through. now iam out of pocket by £30 thanks to O2 taking payment and not CHECKING to make sure that the card was geniune and i mean that O2 could have asked security questions relating to the card ie security number from the card or password / date of birth from the card holder. WHY don't O2 do this to protect their customers???????? :robotmad:
Message 3 of 37
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Anonymous
Not applicable
O2 Pay & Go customers can only top-up by dialling the automated top-up line on 4444. It will ask you for the number you want to top-up and other security questions.
Message 4 of 37
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Anonymous
Not applicable
I've just registered on this forum to ask this same question!
My dad received his Capital One VISA bill a couple of days ago complete with a nice £30 shaped wedge missing that was credited to O2 - Slough.
Now I'm an O2 customer but I top up using my Electron and never top up £30 anyway :mansurprised:

Anyway, he contacted the bank who just told him it was a bill for telecommunications (well, duh) and when he explained to them that he didn't know who had used his card they've sent him a form to fill out, so hopefully the funds will be restored...

^To the above poster, when I first topped up using my card I was only asked for the card number and the security codes, not my house number or anything like that...is is different when using a VISA?

/Gemma
Message 5 of 37
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Anonymous
Not applicable
I received my bank statement yesterday & I also have had a £30 top up taken, which is also fraudulent. I too have had to cancel my cards & am waiting for a form to fill out from the fraud dept at the bank. I am furious, I also want to know how this can happen? I do buy a bit off the internet, I have recently made purchases through ebay, the only other unusual transaction was done in London? Did a quick search last night & couldn't believe how much this goes on. Come on O2, surely there should be something that you can do about it? :robotindifferent:
Message 6 of 37
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Anonymous
Not applicable
Here is a short reply that i have recieved from O2 today via email!

"Hello Susan

Thank you for replying to Grant's email.

I tried to call you this afternoon to discuss this, but you were unavailable.

I can appreciate your disappointment in this matter Susan but unfortunately we're unable to refund you the £30, as this should be refunded by your bank. Your bank will then contact us to claim the money back and our specialised team will then investigate this issue.

I'm sorry that this has happened and although we do try to put as many security processes in to place as we can, we're aware that this can happen from time to time and it is beyond our control.

I'm really sorry for the inconvenience this may have caused you.

Thank you for taking the time to email us and have a nice day, if I can help with anything else please reply to my email.

I did not like the last part of this email!! :robotmad:
Message 7 of 37
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Anonymous
Not applicable
The same has happened to me today. my bank has called saying £30 has been taken out from o2. my account is now cancelled and i have to wait for a new card but luckly my bank is dealing with it and i will get my money back. i cant belive this has happened, i always keep everything i have as safe as possible. I thought i might be the only one but clearly this has happened to alot of people so something should be done.

Thanks
Message 8 of 37
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Anonymous
Not applicable
All you guys have my support. I have discovered that I, too, have been relieved of £30 on O2 pre-pay. This came to light on Saturday whilst I was trying to pay for an item on Ebay. My credit card was refused for payment, and whilst I was in the process of trying again, the Fraud Team from my credit card supplier phoned me to say that my card had been "cloned". I checked my credit card statement only to find that £30 pre-pay to O2-Slough had been taken from my account. Happily my bank is on the ball and are taking care of the problem. However, I have had the card cancelled and this will take several days to obtain a new one, which is very inconvenient. I have been reading the above posts, and the amount always seems to be £30-very suspicious. Here's the killer punch-I'm not even an O2 customer nor do I have a pre-paid phone.
Message 9 of 37
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Anonymous
Not applicable
Simply

02 must do security checks on the card when an attempted top up is made.

It is for you to enusre that you keep your card details 100% secure. And as the adviosr replied from 02 thats is simply beyond their control, well it is, if you dont protect your details especially the last 3 digits on back of card. I never give that to anyone at all. Even if you have topped up your nearest & dearest with a your card in doing so your card may have been registered to that prepay account to enable future top up simpler.

So my word is to keep all your details & secure. Dont top anybody else up..keep card details secure at ALL times - even when your sleeping!
Message 10 of 37
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