Fraud

[DaveE]

Ive been scammed yesterday evening... my phone hasn’t been upgraded but my sister phone I pay for and and old tablet I pay for data on has for two new phones which I haven’t ordered but my billing plan has gone up massively... I’ve rang 202 they’ve barred the phones but the deliveries are still going ahead to some thief hundreds of miles away... £1850 each these device and airtime plans are!!! How can I stop the order and delivery?? Thanks Dave

[MI5 · Accepted solution]

@DaveE 

It's up to O2 to stop the deliveries and cancel the orders. 

Customer service should forward it on to the fraud department who will deal with it.

[DaveE]

202 have dealt with it. I’m waiting on the fraud team to ring me. I’m sure it’ll be resolved in the next few days but for now my heads fell off and thieves are stealing from me and I have to wait for others to act rather than being able deal with it myself! I’ve been reassured by four different people from O2 that the matters in hand and I won’t be charged, I hope this is the case

[MI5]

You need to trust them and let them deal with it @DaveE 

You aren't the first and won't be the last, so I'm sure they'll sort it for you.

[Bambino]

@DaveE Have you reported the fraud to the police? 

https://www.actionfraud.police.uk/