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Fraud team have blocked my account 3 weeks ago and I’ve heard nothing

Ben1982
Level 1: Joiner
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on ‎03-08-2023 21:38

on ‎03-08-2023 21:38

My account was blocked by the fraud team 3 weeks ago and I’ve heard nothing. Just seen some info here so thought I would reach out as Customer service can’t help after several calls and emails I’ve had no response.  21 days without a phone is becoming a nightmare. Can anyone point me in the right direction please 

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MI5
Level 94: Supreme
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on ‎03-08-2023 21:40

on ‎03-08-2023 21:40

@Ben1982 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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