@FraudsquadhelpThe fraud team are not customer facing, and it can take a while im afraid for them to complete investigations, and unfortunately under some of the UK laws regarding fraud, money laundering etc, they can not tell you anything as that is classed as "tipping off"
Companies do have the right and indeed to do to make sure all transactions are process in accordance with laws and their own policies, so something has been flagged on your partners account, or credit score, I would check if there are any CIFAS markers.
All you can do im afraid is wait.
In will though tag
@O2Lisa and
@Korey01 to see if they can offer any further insight
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK