Fraud Help!

[Kvs]

On **Personal info**, someone fraudulently ordered a phone from my account. I was on my phone at the time and contacted o2 as soon as I received the email of confirmation. 

However; the phone was still sent out, and they also took out a tariff on the phone.

My phone has been blocked three times now, as I am not going to pay their £49 a month bill, yet am still paying my own. I contacted the fraud team separately too by email weeks ago, twice, and have still heard nothing. Now I am completely unable to use my device.

Could I have some help with this, please!

[Enlli]

@O2Sarah- will be on tomorrow morning. I'll ask her to look at this

@O2Sarah- Can you help @Kvs 

[Bambino]

@Kvs You need to contact your bank and report it to the police: https://www.actionfraud.police.uk/

[Kvs]

Thank you, I have done that!

[Kvs]

Thank you so much Enlli!

[O2Sarah-]

Thanks for the tag @Enlli 

@Kvs I will send you a private message so we can look into this.

[Kvs]

Thank you Sarah!