Solved: Finished contract

George14 · ‎23-12-2021

So ive finished my two year contract paying £41 a month. So ive changed to a sim only deal for £15 a month. Yet ive still been charged £41 today for my contract which should be completed with nothing else to pay. When will i get refunded and whys this happened?

gmarkj · ‎23-12-2021

Did you upgrade or take a new deal @George14 and who did you do it through?
It might have been an overlap - the new deal not coming into effect before the last charge was called for. Remember that the bill would have been generated 14 days before the DD was taken, so plenty of time for overlap.

Try messaging o2 on social media - Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

gmarkj · ‎23-12-2021

Did you upgrade or take a new deal @George14 and who did you do it through?
It might have been an overlap - the new deal not coming into effect before the last charge was called for. Remember that the bill would have been generated 14 days before the DD was taken, so plenty of time for overlap.

Try messaging o2 on social media - Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

O2

Finished contract

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