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Final phone bill I didn’t expect?

BronaghWylie1
Level 1: Joiner
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Registered:
Hello I cancelled my contract 1 day before it was due to end and this month I’ve been billed my usual £50 bill. My contract is def cancelled as it says on my o2 I have no devices. Why have I been billed this final £50! I already paid a bill last month after I cancelled my contract. Please help
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MI5
Level 94: Supreme
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Registered:

@BronaghWylie1 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Marjo
Former Staff
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Hi @BronaghWylie1 , welcome to our community, and sorry to hear you're having some confusion with your billing after cancellation. I hope you manage to get everything sorted finally with customer service as advised above. It would be great to hear how you're getting on with this. slight_smile

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