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Final Bill

Fayemous1
Level 1: Joiner
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I can’t see my final bill in My O2, after leaving O2 network for another provider and porting my number across. My O2 via the website doesn’t show that I have any devices and I can’t see my bill anywhere. I cannot access the app any more. Please can someone help me access my final bill?

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Cleoriff
Level 94: Supreme
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Hi @Fayemous1 

Once you leave O2, there is no My O2 there for you to see.

You need to contact payment management.

Details here Guide: Coronavirus Community Help and Support 

To pay bills, ask for payment extensions or query bills etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
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Registered:

Hi @Fayemous1 

Once you leave O2, there is no My O2 there for you to see.

You need to contact payment management.

Details here Guide: Coronavirus Community Help and Support 

To pay bills, ask for payment extensions or query bills etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

Veritas Numquam Perit

Girl in a jacket
Message 2 of 4
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Fayemous1
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Hey @Cleoriff 😊

 

Thanks for your reply. In my final email from O2 it said:

 

Registered for My O2?

If you’ve registered for the My O2 app, you’ll no longer be able to use it. However, you can still c...
https‌:‌/‌/‌accounts‌.‌o2‌.‌co‌.‌uk‌/‌signin.

 

Which is why I am so confused! I’ve tried checking the web version and no luck. 

So is the only way I can check my bill to call O2?

 

Thanks again!

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Cleoriff
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@Fayemous1 

I'm afraid so, if your My O2 no longer exists.

Best of luck.

Veritas Numquam Perit

Girl in a jacket
Message 4 of 4
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