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Faulty Headphones

Laurie
Level 1: Joiner
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I have recently upgraded to the Samsung galaxy S20 but the headphones i received have never worked. I assume a manufacturing fault? I have been trying it get in contact to have these replaced but no luck. Please can you help? I wouldn't normally mind but with this phone I can't use normal headphones I need the special port. Thank you slight_smile - Laurie
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gmarkj
Level 59: Quartermaster
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You would need to persist with customer services as you need a replacement.
http://www.o2.co.uk/contactus

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
Level 94: Supreme
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@Laurie 

You need to contact Samsung https://www.samsung.com/uk/support/contact/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
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Samsung will replace them if you contact their support via the Samsung website.

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