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False Advertising

Anonymous
Not applicable
Ok, so i bought the Galaxy Ace the other week and was told by the o2 website that it supported iPlayer..
From the o2 Galaxy Ace page.
if you want to catch up on your favourite programmes on the large 3.5" screen when away from home tune into BBC iPlayer.

o2 Galaxy Ace Page

I contacted o2 about this through the support chat client and was redirected to the o2 store i bought the phone from, i was then redirected back to o2 customer services.
I just finished the call with the support line and was told that they were sorry and the site would be changed.
I feel though that this is a case of false advertising and according to the Advertising Standards Authority (ASA) it comes under that.
I still have the option to return the phone as im still within my 14 days but thats not the point, the reason i bought this phone was because it was in my price range and offered what i through features that i was looking for.
I just feel disappointed in o2 and feel that there must be something they can do im just not sure what, i dont know what i want from them but i feel more then just a voice at the end of a phone saying "sorry" and "i understand your issue".
Does anyone know of any other action i can take as it seem that calling customer services yields little result.
Thank you
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adamtemp64
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where is that screen print tanken from ?
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 2 of 9
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Anonymous
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the screenshot is taken from the o2 website, on the Galaxy Ace page.
Here: http://www.o2.co.uk/samsung/galaxy-ace
Message 3 of 9
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adamtemp64
Level 66: Unequalled
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Ok as the actual shop pages do not mention it.
How are you trying to access iplayer via a browser or a dedicated app ?
I am not into andriod so cannot offer much help
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 4 of 9
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Anonymous
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when trying to download the iPlayer app it doesn't allow it as it isn't compatible with the device and when trying through the browser is can't run as Flash isn't compatible with the device so under no circumstance (unless rooting android) will iPlayer work.
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Anonymous
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Hi, you're correct, as the phone has an 800mhz processor it won't support flash which in turn means no BBC iPlayer.
Unfortunately, mistakes like this can happen from time to time. However you've flagged the issue to O2 and I'm sure they'll rectify it asap. It won't have been intentional.
In the meantime, if you aren't happy with the phone, make use of the 14 days return period.
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Anonymous
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The O2 website has been updated and no longer states that BBC iPlayer can be used on the Galaxy Ace slight_smile
Message 7 of 9
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Anonymous
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I suppose there is nothing you can do, at least they have listenend to you and took the iplayer spec off the website so thats good news.
thats why phones have 14 day return so if things with the phone you dont like or cant do you have 14 days to find out, and if your not able to get what you want just return it and get your money back.
Maybe the op would like some advice on any phones around the same price rangw which can do bbc iplayer and this should solve the issue and take the galaxy ace phone back and swap it for a bbc iplayer capable device.
Message 8 of 9
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Anonymous
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Anyone know what pay n go phones will do bbc iplayer for around £170 to help the OP out.
Sony ericsson xperia ray mayabe for £199,99
Any Blackberrys?
Nokia Lumia 710?
Am not sure?
Message 9 of 9
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