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Extra charges

Anonymous
Not applicable

I have been charged £24.79 per minute for a scam call on a Sunday I dont think this is right O2 should contact account holders and or have some kind of securety to block this type of scam instead of giving the callers our hard earned money I will be £108. out of pocket.

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MI5
Level 94: Supreme
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Registered:
O2 are aware of some of these "callback scams" and all networks are working with the regulator to shut the scammers down.
Contact CS with the details as it will help the case and they may even refund you, although the correct route is through phonepayplus as previously mentioned.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Bambino
Level 84: Resplendent
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@Anonymous If you have an unexpected charge on your account you need to report it here: http://www.phonepayplus.org.uk/

I DO NOT WORK FOR O2



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adamtemp64
Level 66: Unequalled
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O2 can apply a premium rate outgoing bar to prevent this but as above only phonepayplus can help you unless it is to an international number and again o2 can bar international calls etc 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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MI5
Level 94: Supreme
  • 144717 Posts
  • 634 Topics
  • 27733 Solutions
Registered:
O2 are aware of some of these "callback scams" and all networks are working with the regulator to shut the scammers down.
Contact CS with the details as it will help the case and they may even refund you, although the correct route is through phonepayplus as previously mentioned.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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