Extra billing charges

[Brianmacintyre1]

Recently even cut off from advisor on call?trying to get explanation? My monthly bill is 8.50 higher.on 09 03 23 I called to say my daughters data had run out due to fraudsters changing her tariff she was stuck for data on this day due to o2s policy to investigate the matter as a whole you were unable to return her to the original tariff on the day saying we had to wait 7 to 10 days however as a good will gesture you did provide 1g of data but said it was free now this 1g has appeared on my bill please have it removed Ed and stand by your good will offer.i must say I'm very very dissatisfied with the handling and service throughout the whole matter still haven't heard from the fraud team???disgrace

[Bambino]

This is not O2. This is a customer community. I will ask an O2 advisor to look into this for you, but they may not be able to help if the fraud team is involved.

@O2Ryan or @O2Emma can you please assist @Brianmacintyre1?

[O2Emma]

Hi @Bambino I will pick this up thanks.

Hi @Brianmacintyre1 I will send you a private message to look into this for you.