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Extra Vat

Pawel1990647889
Level 1: Joiner
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Hello, since February I have an account with you and I paid 26 pounds, in October I took an additional phone with a subscription for 2 years I paid 60 pounds earlier and now I have to pay a 30 pounds contract for 2 years. Today I entered my account and it turned out that I have pay from a specified amount of £ 56 an additional VAT of £ 10 every month, i.e. I have to pay 66 a month. I do not agree to pay additional costs inconsistent with the contract, I do not agree to be charged additional tax, if this is the case every month it will decide to terminate the contract early due to hidden costs.Regards Pawel Cekala

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Cleoriff
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@Pawel1990647889 

This isn't O2, It's a community forum.

You need to speak to O2 on any number in this guide  Guide: Coronavirus Community Help and Support 

*The Game Is On*

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Message 2 of 13
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MI5
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@Pawel1990647889 

Unless you have a business account, vat is billed inclusively, so there is no "extra" vat to pay.

Your bill breakdown will show the vat as a separate line item but the total you pay is the advertised price.

Check your additional charges to see where the additional £10 is coming from.

International calls and texts aren't included in your allowances, along with premium rate calls, mms etc.

See here for what is included and what is charged extra Guide: Your Allowances - what is and isn't included 

Also, vat on £56.00 is £11.20 not £10.00

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Bambino
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@Pawel1990647889 As said previously, this is a customer community, and you would have to speak to customer service using the numbers provided if you think there's a discrepancy on your charges. Also be aware that you have signed a contract, and you cannot terminate it early because you think there are hidden charges. You will have to pay for the months still remaining if you want to cancel. It would be best for you to speak to customer service and try to resolve the issue before you proceed with anything else.

I DO NOT WORK FOR O2



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Pawel1990647889
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I do not understand it before, I had a bill and I paid 27 pounds, I took the second phone, I paid 60 pounds before the purchase and I was supposed to pay 30 pounds every month,  57 in total, and here it shows in the bill that the sum will be charged 66.37, how can I change it, I will add that no I have no business.Regards Pawel Cekala

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MI5
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@Pawel1990647889 

As I said above, it is not vat as it is the wrong amount.

You need to check for any additional charges in your bill breakdown.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 13
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Pawel1990647889
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Summary of charges

You have two mobile numbers on this bill.
Expand all
 
[Removed]
Sub Total £22.25
 
[Removed]
Sub Total £33.06
VAT
Total before VAT£55.31
VAT£11.06
£66.37
Total bill,Before i Pay 27 every month I took 2 phone calls for a subscription and I had to pay 30 a month and now I do not understand why I had a bill so I want to pay as before So 57 Total and not above this amount, 66.37 pounds i wanted to Pay 57 
Message 7 of 13
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Pawel1990647889
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I took 2 phone before I pay 27 and i take Phone calls for a subscription and I had to pay 30 a month and now I do not understand why I had a bill so I want to pay  57 Total and not above this amount,  66.37 pounds 

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MI5
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@Pawel1990647889 

Your first contract inc vat is £26.70

Your second contract inc vat is £39.67

Total without additional charges = £66.37

You have either misunderstood the charge for the second contract or it was not explained to you correctly, but, based on the figures you have provided, the bill is correct.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 13
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Pawel1990647889
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this is my order from mobile phones direct and the total is 30 not 39.67  

Samsung Galaxy S20 FEColour: Cloud NavyStorage: 128GB

O2 24 Month Pay Monthly Contract30GB DataUnlimited MinsUnlimited Texts

Order number:MPD020266195
Order placed: 
Upfront Cost £59.99Monthly Line Rental £30.00
Message 10 of 13
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