cancel
Showing results for 
Search instead for 
Did you mean: 

Extra Charges

Niss
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I’m being charged for “thing I’ve bought”. I hadn’t noticed before but O2 are charging me for them even though I’ve paid through Apple Pay and my Apple Pay is connected to my bank. The funds leave my bank then I get a really high bill from O2.

I can’t get in contact with anyone from O2 and need to speak to someone because I need refunds and adjustments on all my previous bills. What do I do?
Message 1 of 5
207 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 128165 Posts
  • 614 Topics
  • 22505 Solutions
Registered:

@Niss 

Try these numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 5
202 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 128165 Posts
  • 614 Topics
  • 22505 Solutions
Registered:

@Niss 

Try these numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 5
203 Views

madasaf1sh
Level 68: Extraordinaire
  • 5884 Posts
  • 32 Topics
  • 1922 Solutions
Registered:
@Niss

This has nothing to do with o2 but Apple as it is there back end which is charging your o2 Bill.

Apple Pay and iTunes are not linked.

You can contact Apple @ https://support.apple.com/en-gb/contact

They will probably ask you to check your iTunes account on the phone, and what is set to the payment option.
Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 3 of 5
194 Views

Niss
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Thank you for this. I’ll still contact O2 since I’d need a refund on the extra charges but that makes sense, thank you.
Message 4 of 5
182 Views

LukasB
  • 1784 Posts
  • 177 Topics
  • 4 Solutions
Registered:

Hey @Niss did you manage to get this sorted?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 5 of 5
132 Views