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Exchange

calviin
Level 3: Thinker
  • 34 Posts
  • 6 Topics
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Registered:
Hi

I can exchange my phone once within 14 days. I upgraded online and collected instore the same day. Can i just take the phone back to that store and swap for the samsung s9 plus. Im not sure because i upgraded online and only collected instore thanks
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MI5
Level 94: Supreme
  • 126854 Posts
  • 613 Topics
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Registered:
Online orders must be sent back to the online sales department, they cannot be exchanged in store I’m afraid, sorry.
You should call customer service for a returns label and details of how to return
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 126854 Posts
  • 613 Topics
  • 21801 Solutions
Registered:
Online orders must be sent back to the online sales department, they cannot be exchanged in store I’m afraid, sorry.
You should call customer service for a returns label and details of how to return
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
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