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Error code 08 Apple Watch Series 8 - no one at o2 can help!

Hez
Level 1: Joiner
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Day 5:


We’re setting up your Apple Watch on the O2 network and we’ll text you when it’s all done. If you don’t receive a text within 24 hours, call 202 for free from your O2 mobile, quoting reference code 08.

 

3 o2 shops, phone calls into 202 no one has done anything to help. I’ve unpaired the Watch, restored from back up and set up as a new watch!


help please :,(

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carwynf
Level 2: Apprentice
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Hi @pgn,

What resolved my issue with 08 code was to unpair the Apple Watch, call 202 and request a replacement eSIM for the iPhone (if you have plastic Sim transfer to eSIM) active it via QR code. Once activated pair the Apple Watch with the iPhone. I was able to set up airtime plan again. Hope this helps?

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Denzil2321
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I now what u mean they so unhelpfulful thay was with me when my 02 app was not working no help at all 

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gmarkj
Level 66: Unequalled
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There are some more Apple watch issues for you to check out @O2Sarah- .

Can you see if you can help @Hez and @Denzil2321 please?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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O2Sarah-
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Thanks for the tag @gmarkj 

@Hez and @Denzil2321 I will send you a private message to see if I can help 😊

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Hez
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@O2Sarah- legendary status achieved 

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Rothy
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@O2Sarah- 

 

I have the identical issue 

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pgn
Level 74: Whizz kid
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@Rothy wrote:

@O2Sarah- 

 

I have the identical issue 


O2Sarah- is off shift now, I have asked O2Emma if she can help you. Please desist with the multiple calls for help now, @Rothy 

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Rothy
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Ok thanks 

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Rothy
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@O2Emma please can you help

 

IMG_5718.png

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KJ53
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Same issue here - really frustrating and going on for a month now - really appreciate any help anyone can offer please.

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