Ending contract

[Anonymous]

So..when i signed the contract for 24 months i was told that i can end the contract if i pay the phone..i want to know if that's right

[Cleoriff · Accepted solution]

Hi @Anonymous If you are on a Refresh contract then yes you can ...You pay off the handset and cancel the airtime then you are free to walk away..... Info re Refresh here

http://community.o2.co.uk/t5/Discussions-Feedback/A-Guide-To-O2-Refresh/td-p/877701

All other info re cancelling contracts in general is here

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

[MI5]

Yes the info is correct.

[jonsie]

Before you walk away consider getting the phone unlocked if you haven't already done so. It's free on contract and apparently you can do it via My O2 now. Better resale value too.

[Anonymous]

Please terminate my contract

V Rasalingam

[MI5]

---

@Anonymous wrote:

Please terminate my contract

V Rasalingam

---

You need to contact cs.

All viable means are on this thread to assist you http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

You may also wish to remove your phone number as this is a public forum.

[Bambino]

@Anonymous please see the above post. This is not customer service.

[jonsie]

Let's hope @Anonymous comes back and doesn't think the contract is now terminated.

http://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-mobile-agreement

Section 8

[Curr946]

Doesn't this form send emails when we reply? I'm sure my junk folder is filling up with them... so with that in mind OP probably wont be getting them

[MI5]

It does by default unless you turn them off in your settings choices.