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Early termination contract, no penalty

Le64
Level 1: Joiner
  • 1 Posts
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Registered:
Hi,

I cancelled my contract early after receiving the price change email saying I could do it with no early termination penalty.

I did this through the chat function giving 30 days notice.

However, I haven't received any confirmation by email or text, is this normal? I'd like confirmation it's happened and it will have no early termination penalty.

Thanks
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gmarkj
Level 57: Major
  • 8272 Posts
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Registered:
You would be best calling to confirm the cancellation @Le64.
Live chat is a little unreliable for this kind of thing, and you wouldn't want to find out it has not been processed.
In the link below are a few numbers to try, and advice on using Skype to call the 0800 numbers:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

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gmarkj
Level 57: Major
  • 8272 Posts
  • 89 Topics
  • 586 Solutions
Registered:
You would be best calling to confirm the cancellation @Le64.
Live chat is a little unreliable for this kind of thing, and you wouldn't want to find out it has not been processed.
In the link below are a few numbers to try, and advice on using Skype to call the 0800 numbers:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 2 of 2
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