Earbuds for £1

[WS17]

Has anyone actually managed to redeem this offer?

I purchased an S23 Ultra on the 18th June.  Still no code.  I've now rung them 3 times (currently been on hold for 1hr 27mins).  Each time I get told my issue is been 'escalated' and someone will contact me within 48 hours.  So far I've heard nothing. 

First time with O2 and I would not be recommend them

[earbudless]

I've had exactly the same thing apart from that fact that it's now been 5 times and I was on hold for over an hour.  What's going on at o2? Did you get it resolved in the end? 

[pgn]

@WS17 and @earbudless - 

@A_u_g - Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you, see the link just below this post.

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255. Good luck!

[andyC53]

i have the same problem, what we should do is do a combined complaint to the ombudsmen.... i purchased on the 29th of june. We should of had a code after 30days of purchasing the device.