ESim issues

[Kamal80]

Hi,

Just bought 3 sims using the uswitch offer of 40GB for £8. I bought 1 this morning and the other 2 a few hours ago.

In myo2 I just see the 1 sim I bought this morning. How can I download the esim for the other 2 sims if I don't see them in myo2? 

Thanks

In order tracking 1 of them shows as complete. The other 2 are still processing. Will they show in my02 

[Cleoriff]

@Kamal80 

I would think you have to do one at a time. Then the next one should show in My O2?

If you need further help contact O2 as we have no access to your account.

Guide: How to find help & contact O2 

[Kamal80]

thanks for your reply.

In my02 only 1 sim is listed. Can’t see the other 2 sims so can’t download them.

in order tracking it still says processing for the 2 sims. Will they show up once order is complete?

[Kamal80]

Will wait until morning. Looks like the sim's aren't active yet. tried ringing and it says the number you have called could not be recognised. 

[pgn]

O2 opening hours are here, @Kamal80 - https://www.o2.co.uk/contactus

[Enlli]

To be honest I've never heard of multiple SIMs being installed via MyO2 so I would like to see the answer to this.

[pgn]

Three x SIMO contracts, even from USwitch, in a short space of time might mean some are delayed due to O2's credit checks for contracts #2 and #3,@Kamal80 - this may help you check: https://www.o2.co.uk/shop/eligibility-checker?resetHtmlCache=360

[Kamal80 · Accepted solution]

Thanks for your replies guys.

I can see all 3 sims now in myo2 but finding it difficult to port 3 numbers to o2. MyO2 only lets me do 1 and its pot luck on which one will get done. They are porting my number onto my daughters sim. Luckily it won’t affect me because all 3 sims are the same. Just need to swap sims around. Will ring tomorrow to sort out the other 2.

O2 need a better online system for porting numbers.

[Cleoriff]

@Kamal80 

Best of luck with the porting process.

Guide here. Guide: Migration & porting into O2