cancel
Showing results for 
Search instead for 
Did you mean: 

E-sim has stopped working abroad

Wuselmouse
Level 1: Joiner
  • 4 Posts
  • 3 Topics
  • 0 Solutions
Registered:
Please can anyone help, I am in Germany and my E-Sim in my IPhone 11pro has stopped allowing me to make or receive calls
Message 1 of 5
1,488 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Wuselmouse 

Some things to try.

Reboot phone.

Manually search for a different network.

Remove and clean sim.

Your apn should be OK if it's just calls and texts effected.

Also, how long have you been in Germany?

Is it longer than 63 days?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 5
1,483 Views

madasaf1sh
Level 76: Forum Legend
  • 9983 Posts
  • 54 Topics
  • 2981 Solutions
Registered:
Hi @Wuselmouse

What exactly does the iPhone say when you say the e-sim has stopped working?
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 3 of 5
1,468 Views

Wuselmouse
Level 1: Joiner
  • 4 Posts
  • 3 Topics
  • 0 Solutions
Registered:
Just to say I spoke to O2 today and they told me that E-SIMs don’t work abroad!! May be worth noting that sending and receiving texts still works but calling doesn’t. Looks like a flaw in the software to me.
Message 4 of 5
1,442 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

Sounds like rubbish to me!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 5
1,440 Views