on 19-11-2016 01:00
on 19-11-2016 01:00
on 19-11-2016 02:32
Not the best course of action and I do appreciate the stressful dilemma you are in through no fault of your own.
As you are getting nowhere with customer service you need to make a complaint here :
http://www.o2.co.uk/how-to-complain
Also google CEO O2 and drop his office an email with a contact number.
on 19-11-2016 09:06
on 19-11-2016 09:06
In my o2 you can drill down calls thatare vatable by handset and diplay non vat per handset and charges .
Would you employer accept that as the proof of vat ?
i.e. these screen grabs (you can print out full details from there
First grab shows my iphone and ipad tariffs you can work ou at 20% what my rates are per device and manually annotate them
on 19-11-2016 09:49
on 19-11-2016 09:49
@Anonymous I would think again before returning the phone and not paying your bill. The only one who would get hurt by that is you. O2 are quick to place negative markers on credit ratings for non-payment. Make a complaint by all means, but also follow the advice given by @adamtemp64 and see if that helps your problem.
on 19-11-2016 09:52
on 19-11-2016 09:52
on 19-11-2016 11:13
on 19-11-2016 11:13
on 19-11-2016 11:15
on 19-11-2016 11:15
19-11-2016 11:35 - edited 19-11-2016 11:36
19-11-2016 11:35 - edited 19-11-2016 11:36
The only option may be to swap the additional handset to a business contract as it is for business use then vat bills are produced
you have to ask for vat compliant bills to be enabled on consumer tariffs
on 19-11-2016 11:41
on 19-11-2016 11:41
on 19-11-2016 12:02
on 19-11-2016 12:02
@Anonymous If you are past the 14 days they will not accept the phone back in store. You need to go through the complaints procedure. If you have copies of everything that will help you, but if you don't follow the protocol you will get nowhere. We're all aware of how frustrating this must be for you, and we're only telling you this through our past experiences with other complaints.