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Does any customer representatives exist?

Anonymous
Not applicable

I have been robbed, left without phone and already second day by skype and online trying to get in touch/ report phone stolen but noone is availalble online chat and when im calling over the phone waiting time ranging from 30 min - 50min, but i keep holding, and it still drops after 15 min or so! SO what shall i do in that case? and how i can reach any single soul in o2?

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jonsie
Level 94: Supreme
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If your phone has been stolen you need to keep calling I'm afraid. Lost and stolen shouldn't be that long a wait. Have you chosen that option right at the end of the introduction spiel?

Not sure if this still works but I think it does...

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=lost_stolen&case=Lost/Stolen%20Form

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jonsie
Level 94: Supreme
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If your phone has been stolen you need to keep calling I'm afraid. Lost and stolen shouldn't be that long a wait. Have you chosen that option right at the end of the introduction spiel?

Not sure if this still works but I think it does...

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=lost_stolen&case=Lost/Stolen%20Form

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adamtemp64
Level 66: Unequalled
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Have you also reported it to the police !

 

http://www.o2.co.uk/help/phones-sims-and-devices/lost-or-stolen-device

 

 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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MI5
Level 94: Supreme
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CS response times suck right now.
It is truly atrocious.
I'm afraid you just have to keep trying.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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