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Do I need a pac code from o2 to keep my current o2 number

Lottie49
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Hi

Sorry I'm really clueless.

I have a new o2 phone with a nano sim and my old phone has a normal bigger sim. I've put the new sim in my new o2 phone, and I've activated the new sim, I think. I now need to do something to keep my old number. I think I need a pac, is that right? How do I get a pac? Do I need my old phone to get a pac?

thank you!

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Cleoriff
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@Lottie49 

If you were with O2 before, you need to do a sim swap Guide: Sim Swap: a mini guide 2017 update 

Veritas Numquam Perit

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Cleoriff
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@Lottie49 

If you were with O2 before, you need to do a sim swap Guide: Sim Swap: a mini guide 2017 update 

Veritas Numquam Perit

Girl in a jacket
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MI5
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@Lottie49 

If coming from a different network you need to text from your old sim to get your PAC Guide: How to get your PAC [June 2021 Update] 

Once you have that, fill out the form here https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Lottie49
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Thank you!

 

I just need to wait for sim activation to happen?

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Lottie49
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Thank you so much for your help.

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Lottie49
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Thank you very much
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