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Disney +

Tom10
Level 1: Joiner
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Hi there,

I have been charged for Disney + this month, despite the fact it comes with my 02 monthly deal. The customer assistant I spoke to said that my account before my new contact would just move across and I would not be charged. Clearly this has not worked. Please may someone contact me about this issue.

Many thanks
Tom Mallender
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MI5
Level 94: Supreme
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@Tom10 

We can't access your account from here so please call customer service again.

Numbers to try here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 121878 Posts
  • 608 Topics
  • 18768 Solutions
Registered:

@Tom10 

We can't access your account from here so please call customer service again.

Numbers to try here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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