17 years an o2 customer asked them for upgrade they said you need to pay £355.00 of you’re currant device so I asked could they wavie that as a good will gesture for a customer of 17 years they said no but I was told by another advisor that they do wavie cost of currant device but no at this time so i asked again they said no appalling customer service and disgusting to treat a customer of 17 Years
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Welcome to the o2 Community
Sorry to hear you are upset, you could try o2 on social media here
If it suits you contact o2 customer services on social media here
they should be able to help you with this.
Best wishes TallTrees
I've been with O2 since Cellnet days and they don't pay off my contracts early either.
Why should they?
I agree to paying it off myself when I sign the contract.
The customer service is as bad as one can imagine, I spend 2 days trying to sort things as easy as swap the new sim they send me for you old one ( due to lost phone ) and still not resolve, sending me to the local O2, but they say is customer service and vice versa.