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Disconnected

Kai3
Level 1: Joiner
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I missed my payment and now I have been disconnected. I cannot log into the MyO2 app to pay nor can I call any numbers to pay. What do I do?

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Cleoriff
Level 94: Supreme
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Hi @Kai3 

This looks like something you’d need to call O2’s customer service team about – give them a call on 202

or 0344 809 0202 (or Payment management number -0800 902 0217 )

If you have no access to a phone then use Skype to call 0800 032 1402

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 107723 Posts
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Registered:

Hi @Kai3 

This looks like something you’d need to call O2’s customer service team about – give them a call on 202

or 0344 809 0202 (or Payment management number -0800 902 0217 )

If you have no access to a phone then use Skype to call 0800 032 1402

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this

*The Game Is On*

Girl in a jacket

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madasaf1sh
Level 61: Brainiac
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@Kai3 

 

You need to call Payment Management on 0800 902 0217 and they will be able to sort this out for you.

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Bambino
Level 74: Whizz kid
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@Kai3 Once you get this sorted out and get reconnected, consider setting up a Direct Debit to avoid this happening again. Your bill has to be paid come what may. A Direct Debit takes having to remember when out of your hands, and you get plenty of warning as to when when the money will be taken.

I DO NOT WORK FOR O2



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