Disconnect but I want to stay with o2

[Sabot]

Hello everyone, so I have few questions.
Ive been with o2 for 6 months and i Couldnt pay my bills for last 2 months.
I owe o2 130£ (device +airtime) i had to pay at 10 of march and 10 of april.
So what happened. Now im fine with my finances and they sent me final bill which is quite big amount of money and I cant pay that much and i would like to stay with o2 just pay what i Owe for last 2months and keep payng as before every 1month.
Question : can they reconect me if i pay last 2months bills? Because i dont want to pay full amount which is for 2years..
Aswell they sent me final bill.. i would like to stay with them somehow or i will have to pay the full amount now?
Thanks, sorry for mistakes.

[jonsie]

You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[Bambino · Accepted solution]

@Sabot 

The Payment Management Team number is 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

As said, best chance of getting through to talk to someone is 8 am.