Direct Debit

[Andre1313]

Hiya

I've been informed of a direct debit change via about 11 emails since yesterday. Decided to log into myo2 and see what is going on and pay my bill while I was there ... whole new payment system, which is awful. Noticed my airtime bill was nowhere to be found, just cannot pay it and then find out that is what the direct debit is for. Only problem is, I never asked for or authorised a direct debit. I've tried since yesterday to get through to someone and of course that's impossible so what exactly am I supposed to do?

Any info would be greatly appreciated.

[MI5]

@Andre1313 

You have been moved to the new billing system which means O2 are required to set up a new direct debit to pay your bills from.

Direct debits are part of the T&C's and we'd strongly advise you to leave it in place and never worry about having to pay manually in the future.

[Andre1313]

Finally! got through to someone (Kyle) and it has been sorted efficiently ... what an employee! 

[Oxonian]

@Dave-O2 

Some positive feedback from @Andre1313 for you to relay to Kyle please. 

[Dave-O2]

Thanks @Oxonian 

@Andre1313 So I can get this fed back, can you please drop me a PM with your mobile number and the date and time you spoke with Kyle? 😊